Terms of service.

By signing up for, accessing, or using Hamdam.care, you agree to these terms. If you are signing up on behalf of a clinic or organisation, you represent that you have authority to bind that entity to these terms. If you do not agree, do not use the service.

Hamdam.care is a WhatsApp-native clinic management platform provided by Rahinex Technologies SMC Ltd. It includes a clinic dashboard, a WhatsApp-based patient interface powered by the Meta WhatsApp Business Cloud API, AI-powered replies, broadcast tools, analytics, and related features.

Features available to your clinic depend on the subscription tier you purchase. The current tier matrix is published on our pricing page and may be updated from time to time with at least 30 days' written notice for material changes.

You are responsible for the accuracy of the information you provide at sign-up, for the security of the credentials issued to your clinic, and for the actions taken under those credentials. Share credentials only with staff members authorised by the clinic owner.

You must promptly notify us at support@hamdam.care if you suspect unauthorised access to your account.

Subscriptions renew monthly unless cancelled. Pricing, billing cycles, proration, and late-payment policies are described in detail on our payment terms page. Refunds are described on the refund policy page.

You may not use Hamdam.care to:

Send unsolicited bulk messages (spam), send messages to users who have not provided valid opt-in consent, or send messages to users who have opted out.

Make false or misleading medical claims, or impersonate a licensed medical professional without proper PMDC registration.

Send content prohibited by Meta's WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, or any applicable Pakistan law.

Scrape, reverse-engineer, or attempt to bypass rate limits, security controls, or access restrictions on the platform.

Re-sell or sub-license access to the Hamdam platform to third parties without a written partner agreement.

Your use of Hamdam.care is additionally subject to Meta's WhatsApp Business Solution Terms, the WhatsApp Commerce Policy, and the WhatsApp Business Messaging Policy. Specifically, your clinic agrees to:

Obtain valid opt-in from every patient before sending marketing messages.

Honour opt-out requests promptly and permanently.

Use Meta-approved message templates for the correct category (utility, marketing, authentication, service).

Maintain good Message Quality Rating as defined by Meta; repeated poor quality ratings may result in platform suspension.

Comply with all applicable Pakistan laws, including PECA, PMDC regulations, and consumer protection laws.

Hamdam.care may suspend WhatsApp-related features immediately if Meta or a regulator requires us to, or if we reasonably suspect misuse. We will notify you promptly when we do.

The Hamdam.care software, brand, logo, documentation, and screenshots are the property of Rahinex Technologies SMC Ltd. Open-source components remain under their respective upstream licenses. Clinic-specific configurations, patient data, and uploaded content remain the property of the clinic.

We target 99.5% uptime per calendar month. Planned maintenance windows are announced at least 72 hours in advance and scheduled outside Pakistan business hours where possible. Service credits for uptime shortfalls are described on the refund policy page.

To the maximum extent permitted by law, Hamdam.care is provided “as is” without implied warranties. Rahinex Technologies' total liability for any claim arising from the service is limited to the subscription fees you paid in the 12 months immediately preceding the claim, or PKR 100,000, whichever is greater.

Neither party is liable for indirect, incidental, or consequential damages, including lost profits, lost revenue, or lost data, except for breach of confidentiality or violation of intellectual property rights.

Either party may terminate the subscription as described on our cancellation policy page.

Hamdam.care may terminate for cause — violation of these terms, violation of Meta/WhatsApp policies, non-payment, or misuse that threatens our platform or other customers — with a 14-day remedy window.

On termination, your clinic's data is preserved in read-only form for 30 days, during which you may request an export. After 30 days the data is permanently deleted from active systems, subject to legal retention obligations.

These terms are governed by the laws of the Islamic Republic of Pakistan. The parties submit to the exclusive jurisdiction of the competent courts in Sindh, Pakistan, subject to the dispute resolution steps in the next section.

Before initiating litigation, the parties agree to attempt good-faith resolution through written notice and a 30-day negotiation window. If unresolved, disputes proceed to binding arbitration under the rules of the Karachi Centre for Dispute Resolution, seated in Karachi, Pakistan, with a single arbitrator.

We may update these terms as the service evolves. Material changes are announced with at least 30 days' notice by email and on this page, with a refreshed “last updated” date. Continued use after an update constitutes acceptance of the revised terms.