Last updated: April 18, 2026
1. Currency and billing cycle
All subscription fees are quoted and invoiced in Pakistani Rupees (PKR) unless a separate enterprise agreement specifies otherwise. Standard plans are billed monthly, in advance, on the calendar date the clinic first subscribed.
Enterprise Pro customers may elect quarterly or annual billing by written agreement. Annual pre-pay customers receive a discount stated on the order form.
2. Meta WhatsApp conversation fees
Meta charges per WhatsApp conversation by category (utility, marketing, authentication, service). Those fees are passed through at Meta's published rate without markup. Service conversations — patient-initiated and replied to within 24 hours — are free.
Meta fees are invoiced monthly in arrears alongside your subscription renewal, in PKR at the exchange rate published by Meta for that billing period.
3. Accepted payment methods
We accept bank transfer (IBAN), JazzCash, and EasyPaisa for clinics in Pakistan. Credit card payments via Stripe are supported from Phase 3 onward. Cheques and cash are not accepted.
4. Invoicing and receipts
A PDF invoice is issued on the first day of each billing cycle and emailed to the billing contact on file. A payment receipt is issued within 48 hours of payment settlement.
5. Late payment
Payments are due within 14 days of invoice date. Accounts unpaid beyond 14 days enter a soft grace period with reminder emails. At 21 days overdue, non-essential features are disabled. At 30 days overdue, the account is suspended until payment is received. Suspension does not waive the outstanding balance.
6. Proration and plan changes
Upgrades take effect immediately and the current billing cycle is prorated based on remaining days. Downgrades take effect at the start of the next billing cycle — no refund is issued for the remainder of the current cycle when downgrading.
7. Taxes
Subscription fees are exclusive of any applicable Pakistan sales tax or provincial tax. Hamdam.care collects and remits tax as required by law; the applicable tax is shown on every invoice.
8. Disputes
If you believe an invoice contains an error, email support@hamdam.care within 14 days of invoice date. We respond within 5 business days and reissue the invoice if a correction is warranted.